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Insurance Product Information Document:

  • The insurance product information document (IPID) is a simple, standardised document that you can use to compare policies with other insurers in the UK and EU.
  • Download a copy of our IPID

Our Policy Document:

Excess

Reduce the excess for your iPhone 8 by using our app to verify that it isn't already damaged prior to any claim.

Damage Loss Theft
Excess £50 £70 £70
If you don't verify the condition of your phone your excess will be up to £100 more expensive
Apple iPhone 8 64 - Phone Insurance
Play buttonn Woman polaroid swoosh

Clipboard What is and
isn't covered

The higest level of cover -
What's included in your policy

Fully comprehensive cover for your phone and we don't hide behind small print ✍️ We replace and repair hundreds of customer phones every month, here's a look at what's covered.

Hand holding mobile phone

What's covered 👍

  • Theft & loss as standard
  • Accidental Damage - including water damage & cracked screens
  • New, Second hand & refurbished devices up to 3 yrs old
  • Accessories up to the value of £100 inc VAT
  • Unauthorised Network charges up to the value of £1000
  • Out of warranty breakdown
  • 90 days global travel

What's not covered 👎

  • Any existing claims before you bought our insurance
  • More than 2 claims for Loss and/or Theft in any policy year
  • Claims where you’ve knowingly put your mobile phone at risk

Mobile phone Why insure
with so-sure

What makes so-sure
better than the rest?

Protect your device with comprehensive cover that’s up to 40% cheaper than mobile networks. Unlike other insurers, we're less focused on profit, and more focused on giving customers value.

Group of mobile phones
Features so-sure Protect Your Bubble Gadget
Cover
O2
Time to repair / replace after approval 24 - 72
hours
1 - 5 days
depending on stock
5 - 7
working days
1 - 5
working days
Up to 80% Cashback at end of policy year
Loss, Theft & Accidental Damage included as standard
Insure second hand phones From approved retailers only From approved retailers only From 02 only
Cover for phones purchased up to 3 years
from purchase
6 months
from purchase
18 months
from purchase
29 days
O2 phones only
Save up to £100 off your excess
Trustpilot rating

Info correct as of Oct 24 2019 - data taken on a first phone covered basis

Amazing benefits 🤩

Phone being held

Speedy,

hassle-free claims

Use our easy online portal to start your claim, anywhere. Once approved, we aim to repair or replace your phone within 24-72 hours...

Phone mirror selfie

Save up to £100
on your excess

Validate your phone with our app and pay lower excess if
 you claim... And no proof of purchase needed if you’ve lost that receipt!

Reward jar money

Rewards

if you’re careful

Join careful friends or family and get £10 in your reward pot for each connection. You could see up to 80% of your money back if none of you claim!

Phone excess How to reduce
your excess

Take a phone selfie 📱
and reduce your excess

Validate your device with a phone selfie and save up to £100 on the excess if you need to claim. Once you have bought your policy it less than 30 secs to prove your device is in good working order.

Phone selfie mirror

How does it work? 🤷

1
Phone mirror selfie

Grab your phone

and a mirror

Check your phone and mirror are clean and be careful not to obstruct the screen with your fingers...

2
Phone mirror selfie

Take your selfie

Hold the phone 10-20cm away from the mirror once the QR code is found your phone will vibrate!

3
Phone being held by woman

Review your photo

Check your entire phone screen is visible and the image is clear. When you’re happy, confirm and that’s it!

Happy group of people

What is excess? 🤔

Excess is the amount you pay if you have to claim. It’s a way of you taking on a small portion of the risk. Every phone insurance company requires you to pay excess as it helps prevent fraud...

Why is your excess so low? 🤷

We are the only mobile phone insurer with clever anti-fraud tech that helps weed out those pesky fraudsters!This saves us paying out on dodgy claims... and means we can pass the savings back to the good guys...

Pound coin How to earn up
to 80% cashback

Build your Reward Pot 💰
and earn up to 80% cashback

By joining forces with your most careful friends and family, you could see up to 80% of your insurance premium reimbursed to you every year. Yes, really!

Connections and money pot

How does it work? 🤷

1
Polaroid of friends

Invite friends via the app

Once you have insured your device with us, you can start inviting straight away by email, text or your favourite social media apps.

2
Phone connection app

Connect to people
you trust

You can only claim your Reward Pot at the end of the year if neither you or your connections have claimed.

3
Woman taking selfie

Look after your phone

Easy as that, don't break or lose your phone, or make any claims in the policy year.

Phone in hand money

How do I get my cash? 💰

We'll pay the value of your Reward Pot at the end of the policy year straight into your bank account. Or you can use your cash to lower your premium by up to 80% if you renew your cover with us next year!

Did you know?

Lost phone
1,222
Mobile handsets are stolen every day in the UK! 👮‍♀️
Broken phone
1 in 4
UK owners have broken their screen in the last 2 years 😱
Broken phone screen
£300!
It can cost £250-£300 to repair
 top-end phones 💰

The higest level of cover -
What's included in your policy

Fully comprehensive cover for your phone and we don't hide behind small print ✍️ We replace and repair hundreds of customer phones every month, here's a look at what's covered.

Hand holding mobile phone

What's covered 👍

  • Theft & loss as standard
  • Accidental Damage - including water damage & cracked screens
  • New, Second hand & refurbished devices up to 3 yrs old
  • Accessories up to the value of £100 inc VAT
  • Unauthorised Network charges up to the value of £1000
  • Out of warranty breakdown
  • 90 days global travel

What's not covered 👎

  • Any existing claims before you bought our insurance
  • More than 2 claims for Loss and/or Theft in any policy year
  • Claims where you’ve knowingly put your mobile phone at risk

What makes so-sure
better than the rest?

Protect your device with comprehensive cover that’s up to 40% cheaper than mobile networks. Unlike other insurers, we're less focused on profit, and more focused on giving customers value.

Group of mobile phones

Premium cover 💎

Features so-sure Protect Your Bubble Gadget
Cover
O2
Time to repair / replace after approval 24 - 72
hours
1 - 5 days
depending on stock
5 - 7
working days
1 - 5
working days
Up to 80% Cashback at end of policy year
Loss, Theft & Accidental Damage included as standard
Insure second hand phones From approved retailers only From approved retailers only From 02 only
Cover for phones purchased up to 3 years
from purchase
6 months
from purchase
18 months
from purchase
29 days
O2 phones only
Save up to £100 off your excess
Trustpilot rating

Info correct as of Oct 24 2019 - data taken on a first phone covered basis


Amazing benefits 🤩

Phone being held

Speedy,

hassle-free claims

Use our easy online portal to start your claim, anywhere. Once approved, we aim to repair or replace your phone within 24-72 hours...

Phone mirror selfie

Save up to £100
on your excess

Validate your phone with our app and pay lower excess if
 you claim... And no proof of purchase needed if you’ve lost that receipt!

Reward jar money

Rewards

if you’re careful

Join careful friends or family and get £10 in your reward pot for each connection. You could see up to 80% of your money back if none of you claim!

Take a phone selfie 📱
and reduce your excess

Validate your device with a phone selfie and save up to £100 on the excess if you need to claim. Once you have bought your policy it less than 30 secs to prove your device is in good working order.

Phone selfie mirror

How does it work? 🤷

1
Phone mirror selfie

Grab your phone

and a mirror

Check your phone and mirror are clean and be careful not to obstruct the screen with your fingers...

2
Phone mirror selfie

Take your selfie

Hold the phone 10-20cm away from the mirror once the QR code is found your phone will vibrate!

3
Phone being held by woman

Review your photo

Check your entire phone screen is visible and the image is clear. When you’re happy, confirm and that’s it!


Happy group of people

What is excess? 🤔

Excess is the amount you pay if you have to claim. It’s a way of you taking on a small portion of the risk. Every phone insurance company requires you to pay excess as it helps prevent fraud...

Why is your excess so low? 🤷

We are the only mobile phone insurer with clever anti-fraud tech that helps weed out those pesky fraudsters!This saves us paying out on dodgy claims... and means we can pass the savings back to the good guys...

Build your Reward Pot 💰
and earn up to 80% cashback

By joining forces with your most careful friends and family, you could see up to 80% of your insurance premium reimbursed to you every year. Yes, really!

Connections and money pot

How does it work? 🤷

1
Polaroid of friends

Invite friends via the app

Once you have insured your device with us, you can start inviting straight away by email, text or your favourite social media apps.

2
Phone connection app

Connect to people
you trust

You can only claim your Reward Pot at the end of the year if neither you or your connections have claimed.

3
Woman taking selfie

Look after your phone

Easy as that, don't break or lose your phone, or make any claims in the policy year.


Phone in hand money

How do I get my cash? 💰

We'll pay the value of your Reward Pot at the end of the policy year straight into your bank account. Or you can use your cash to lower your premium by up to 80% if you renew your cover with us next year!

Did you know?

Lost phone
1,222
Mobile handsets are stolen every day in the UK! 👮‍♀️
Broken phone
1 in 4
UK owners have broken their screen in the last 2 years 😱
Broken phone screen
£300!
It can cost £250-£300 to repair
 top-end phones 💰

Don't just take our word for it!

Our customers love us – that's why thousands of customers have joined the so-sure family.

so-sure customer
D. Jones

I have a nexus 6p and the screen is really big on these phones. I am glad I have insurance because of this... haven't had a claim but the website is good.

so-sure customer
F. Smith

My experience with so-sure has been excellent. It is very easy to set up. They explained everything from the beginning and there are no surprises. It was very straight forward. Would recommend!

so-sure customer
P. Smith

Only paid 50 quid excess for my iphone X which is fab, app is really easy to use and a lady called kitti was very helpful in the claim and getting me my new phone

so-sure customer
Menay

Really good service would recommend it to everyone. Straight forward & easy big thumbs up!

so-sure customer
M. Dignum

Staff are very helpful and friendly and fast to reply back to you one happy customer thanks

so-sure customer
Jack590000

I don't think I could go back after experiencing the level of service here, they actually seem to care about the customer