Better for your pocket, better for the planet.
At SO-SURE, we’re sharing the (pre)love by offering amazing cover for pre-owned phones.Get a Quote
- We are committed to saving the planet too, which is why we are one of the only insurers to cover second-hand phones
- You can verify your phone’s condition and drop your excess with a simple mirror selfie
- You can also get up to 80% cashback at the end of every year if you and your friends don’t claim!
- Buy an annual SO-SURE mobile insurance plan and get two months discount
Thousands have picked SO-SURE for peace of mind.
Are second-hand phones a good idea?
Yes. With big manufacturers releasing a new handset once or twice a year and many tech enthusiasts upgrading their phones to keep up, there are loads of second-handhand phones on the market, many of which are still in great condition.
These second-hand phones are a perfect option if you're looking for a cheaper, more economical handset, whether that's to replace a lost or stolen phone, or just to avoid a pricey contract. Not to mention, recycling through purchasing a pre-loved phone is also kinder to the planet.
Can second-hand phones be insured?
In short, yes. You can indeed insure second-hand iPhones and Androids. And, even with their reduced price tag, it's a good idea to get second-hand phone insurance to keep your handset covered and keep you connected.
A lot of traditional insurers won't touch second-hand mobile phones with a bargepole. 'Older' handsets are often seen as having a higher breakdown risk. But we're different. We see old as gold.
What's the difference between second-hand phones and refurbished phones?
There's one main difference between second-hand and refurbished phones. While both come under the umbrella of being 'used', refurbished phones have been repaired, tested and verified by a manufacturer, network or retailer, while second-hand phones generally haven't.
Similarly, you'll be able to buy refurbished phones directly from the manufacturer or through your contract provider, while second-hand phones are generally bought from individuals selling them on online marketplaces such as eBay, Facebook Marketplace, or Gumtree.
When buying second-hand phones online, be careful that the deal isn't too good to be true. Some people may try to sell lost or stolen phones or may provide false information about the phone's history.
To double check, make sure that you obtain proof of the IMEI number from the seller, and look it up beforehand using a free online IMEI checker. A phone's IMEI number can reveal a lot about it. If the phone was originally sold in the UK, we can most likely insure it here at SO-SURE.
What is the best insurance for second-hand phones?
SO-SURE is one of the UK's only standalone gadget insurers offering phone insurance for second-hand phones. The best second-hand phone insurance should be no different to insurance for brand-new handsets, including full and total cover.
What happens if I need to make a claim?
Claiming couldn't be easier. To speed up the process, if your phone has been stolen or lost, make sure you contact your network to block your phone, then request both proof of barring and proof of usage documents. Finally, you should get a crime reference number from your local police station, and report it online at Report My Loss.
Then, simply fill out our claims form online and we'll do our best to repair or replace your phone within 24-72 hours.
Smart tech for smartphones
With the SO-SURE app, simply take a picture of your phone in the mirror to show us it’s in working order and we’ll drop your excess by up to £100. That’s all the proof we need.
Here's what you do:
- Open the app, hold your phone screen up to the mirror and take a snap.
- Send it to us and we’ll check it’s okay.
- Once verified, we’ll drop your excess, it’s as simple as that!