so-sure - social insurance

Mobile Insurance
that's Simply Better

  • 24-72 hour replace or repair
  • Low excess from just £50
  • Up to 80% money back
  • New, secondhand & refurbished phones
so-sure - social insurance
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Relax 😎, we’ve got you covered

We replace and repair hundreds of customer phones every month, here's a look at what's covered

Cracked phone screen
  • International travel

    90 days of globe trotting, from backpacking to business you're covered
    so-sure - Travel Cover
  • Out-of-warranty breakdowns

    Phone breaks out of warranty, no worries you're covered
    so-sure - Out of Warranty Breakdown
  • Phones up to three years old

    We're one of the only insurers that covers phones up to 3 years old
    so-sure - Phone up to three years old
so-sure - social insurance
  • so-sure - Accidental damage

    Accidental damage

    Don't worry we can usually repair this device so its a good as new
  • so-sure - Theft or loss

    Theft or loss

    Phones been snatched, don't stress we've got your back
  • so-sure - Broken headphone jack

    Accessories

    No tunes, no problem. You're covered up to the value of £100 inc. VAT
  • so-sure - Travel Cover

    International travel

    90 days of globe trotting covered
  • so-sure - Out of Warranty Breakdown

    Out-of-warranty breakdowns

    Phone breaks out of warranty, no worries you're covered
  • so-sure - Phones up to three years old

    Phones up to three years old

    We're one of the only insurers that covers phones up to 3 years old
  • so-sure - Accidental damage

    Accidental damage

    Don't worry we can usually repair this device so it’s as good as new
  • so-sure - Theft or loss

    Theft or loss

    Phones been snatched, don't stress we've got your back
  • so-sure - Broken headphone jack

    Accessories

    No tunes, no problem. You're covered up to the value of £100 inc. VAT

We do things 🤩 differently

Our insurance is simple and hassle free so you don't need to worry, we've got you covered

so-sure - pic-sure

Aim for 24-72 hour replace or repair

We understand it's stressful to be without your phone, that’s why we aim to get you back up and running quickly after your claim is approved. While we aim for 24-72 hours, some repairs may take a little longer.

Up to 80% money back

We reward our careful customers. If you and your connections don’t make a claim we return up to 80% of your premium back at the end of every policy year.

Low excess from just £50 with our app

Our excess is as low as £50 for accidental damage and £70 for loss & theft when you validate your phone with our app.

Download our app and prove to us your device is in good working order and the screen isn't cracked by taking a selfie of your phone!

So, if something unfortunate happens and you haven't validated your phone with our app you will need to pay up to £100 extra for any loss, damage or theft claims.

Excess levels vary by make, model and memory size and might be higher for latest, most-expensive new handsets.

Insuring second hand phones

We're one of the only ones in the UK that insure older phones and second hand devices.

We decline less than 3.5% of claims*

We have our customers backs and we're here to protect you when you need us. That's what insurance is for after all.

*as of July 18

Money back when you don't claim

We are the only mobile phone insurer to offer money back if you and your friends don't claim. What's stopping you? Join the social insurance revolution now!

Tell me more
so-sure - how it works

How it works

If you and your friends take good care of your phones and don’t need to claim, we’ll give you up to 80% of your premium back at the end of your policy year
so-sure - how it works

How it works

If you and your friends take good care of your phones and don't need to claim, we’ll give you up to 80% of your premium back at the end of your policy year

Broken phone logo

Be careful

Make a pact with your connections to take good care of your phones throughout the policy period and make no claims
so-sure - connect

Connect

For every person you connect with, we'll add up to £10 to your reward pot. If neither of you make a claim, your cash will be returned to you at the end of the policy year

so-sure - connect

Connect

For every person you connect with, we'll add up to £10 to your reward pot. If neither of you make a claim, your cash will be returned to you at the end of the policy year
Broken phone logo

Be careful

Make a pact with your connections to take good care of your phones throughout the policy period and make no claims

so-sure - get rewarded

Get rewarded

At the end of the policy year, when you and your connections haven’t claimed, your Reward Pot is paid out to you in full. Hooray!
so-sure - get rewarded

Get rewarded

At the end of the policy year, when you and your connections haven’t claimed, your Reward Pot is paid out to you in full. Hooray!

Our hassle-free 🤔 claims process

Need to claim, here's what happens

1
so-sure - Make a claim

Launch your claim online

Is your phone lost, stolen or broken? Claiming with so-sure is easy, fast and pain-free. Get started using our online claims portal below

2
so-sure - Review claim

Review Claim

Our UK based claims team will review your claim and reach out with a request for any further details or documents

3
so-sure - Approve claim

Approve Claim

Once approved, we take your excess payment over the phone and aim to repair or replace your phone within 24-72 hours

Open the claims portal

Don't just take our
word for it!