Need to check an existing claim? Please login here.
Let us know what happened. You can start our online claims process by entering your email in the form above.
Our UK based claims team will review your claim and reach out with a request for any further details or documents (if necessary).
Once your claim is approved, we take your excess payment over the phone and aim to get a replacement phone in 24-72 hours. If you prefer to have your phone repaired, it may take more time.
If you had your phone stolen or lost, please call your network to block your phone (request both proof of barring & proof of usage documents), and get a crime reference number from your local police station.
For loss you can also declare online at Report My Loss.