Let us guide you through the process so we can get your claim approved and a replacement phone to you ASAP.Make a claim
When something bad happens to your phone:
Let us know what happened. You can do this by filling in the form below, or calling our claims team on 0344 856 0852 (local rates apply)
Our UK based claims team will review your claim and reach out with a request for any further details or documents (if necessary). We aim to do this within a matter of hours during UK business hours.
Once your claim is approved, we take your excess payment over the phone and aim to get a replacement phone in the next working day. If you prefer to have your phone repaired, it may take more time.
If you had your phone stolen or lost, please call your network to block your phone and get a crime reference number from your local police station. For loss you can also declare online Report My Loss.