Need to make a claim?

Enter your email and we'll send you a link to get started.

Please use the email address associated with your so-sure policy

Need to check an existing claim? Please login here.

Our claims process


Contact Claims Team

Let us know what happened. You can start our online claims process by entering your email in the form above.


Review Claim

Our UK based claims team will review your claim and reach out with a request for any further details or documents (if necessary).


Approve Claim

Once your claim is approved, we take your excess payment over the phone and aim to get a replacement phone in 24-72 hours. If you prefer to have your phone repaired, it may take more time.

Lost or stolen phone?

If you had your phone stolen or lost, please call your network to block your phone (request both proof of barring & proof of usage documents), and get a crime reference number from your local police station.

For loss you can also declare online at Report My Loss.