Make a claim
Firstly, is your phone lost or stolen?
To help speed up your claim if you've had your phone stolen or lost, please call your network to block your phone then request both proof of barring and proof of usage documents. Finally get a crime reference number from your local police station. If lost, you can also declare it online at Report My Loss.
Ready to claim?
How the claims process works
Launch your claim online
Is your phone lost, stolen or broken? Claiming with so-sure is easy, fast and pain-free. Get started using the form above
Our UK based claims team will review your claim and reach out with a request for any further details or documents
Once approved, we take your excess payment over the phone and aim to repair or replace your phone within 24-72 hours