Make a claim

Firstly, is your phone lost or stolen?

If you had your phone stolen or lost, please call your network to block your phone then request both proof of barring and proof of usage documents. Finally get a crime reference number from your local police station. If lost, you can also declare it online at Report My Loss.

Ready to claim? We'll email you a link to get started
Only use the email associated with your so-sure policy

Need to check an existing claim? Please login here.

so-sure - social insurance

How the claims process works

1
so-sure - Make a claim
Launch your claim online

Is your phone lost, stolen or broken? Claiming with so-sure is easy, fast and pain-free. Get started using the form above

2
so-sure - Review claim
Review Claim

Our UK based claims team will review your claim and reach out with a request for any further details or documents

3
so-sure - Approve claim
Approve Claim

Once approved, we take your excess payment over the phone and aim to repair or replace your phone within 24-72 hours