Need to make a claim?

Enter your email and we'll send you a link to get started.

Please use the email address associated with your so-sure policy

Need to check an existing claim? Please login here.

Our claims process

1

Contact Claims Team

Let us know what happened. You can start our online claims process by entering your email in the form above.

2

Review Claim

Our UK based claims team will review your claim and reach out with a request for any further details or documents (if necessary).

3

Approve Claim

Once approved, we take your excess payment over the phone. We aim to repair or replace your phone within 24-72 hours, however some repairs can take a little longer.

Lost or stolen phone?

If you had your phone stolen or lost, please call your network to block your phone (request both proof of barring & proof of usage documents), and get a crime reference number from your local police station.

For loss you can also declare online at Report My Loss.

Loading...