Make a claim
Ooops, accidents happens 🤯
Don't worry, we're here to help 🙂
We'll guide you through the process step by step and will try our best to get it done as quickly and easily as possible.
Help us help you speed things up, by providing the right information and responding to our calls and emails promptly.
If your phone is lost or stolen, first make sure you report it:
- Call your network provider to block (blacklist) your phone as soon as possible!
- Ask them to provide both proof of blacklisting and proof of usage documents as you will need these to file your claim.
- If stolen, get a crime reference number from your local police station.
- If you lost your phone, also declare it online at Report My Loss.
How the claims process works
Launch your claim online
Is your phone lost, stolen or broken? Claiming with so-sure is easy, fast and pain-free. Get started using the form above
Our UK based claims team will review your claim and reach out with a request for any further details or documents
Once approved, we take your excess payment over the phone and aim to repair or replace your phone within 24-72 hours