Mobile Phone Insurance
you can trust

Connect to careful friends
Collect up to 80% cashback 💰

If you connect to friends who are also SO-SURE customers and none of you claim, you all get money back. £10 per friend, up to 80% of your premium. Not just once either, but every single year. Another win-win.

How does it work? 🤷

1

Tell your friends

Invite friends to SO-SURE straight from our app with a few taps of your finger.

2

Join forces

Connect to friends in the app and watch your Reward Pot grow.

3

Win together 💰

If none of you make a claim that year, you all get cashback

Welcome to peace of mind -
What's included in your policy

You get fully comprehensive cover. And we don’t try and wangle out of things with small print – what you see is what you get.

What's covered 👍

• Theft and loss as standard
• Accidental damage, including water damage and cracked screens
• New, used or refurbished phones up to 3 yrs old
• Accessories up to the value of £100 including VAT
• Unauthorised network charges up to £1000
• Out of warranty breakdown
• 90 days global travel

What's not covered 👎

• Any existing claims before you bought our insurance
• More than 2 claims for loss and/or theft in any policy year
• Claims where you’ve knowingly put your mobile phone at risk

What makes SO-SURE
better than the rest?

Sign-up and claims are fast and effortless because unlike competitors, we win when you win. And if great value floats your boat – premiums are up to 40% lower than mobile networks and you can earn 80% back every single year.

	Protect Your Bubble loveit coverit insurance2go
Up to 80% no claims cashback every policy year
Excess from
£25	£50 £30 £25
Theft/Loss: time to replace after approval
free courier 1-2 work days	Within 48 hours Within 24 hours Within 3-5 working days
Damage: how to send and time to repair from receipt
free courier 1-2 work days	free courier Within 6 work days paid post/in person Within 3 work days paid post Within 7 work days
New or used phones insured?
Any new, used or refurbished	Only refurbished by the manufacturer or network provider Only refurbished by the manufacturer or network provider Refurbished only with 12 month warranty
Maximum age of phone since purchase
36 months	6 months 36 months 36 months

Features		Protect Your Bubble	loveit coverit	insurance2go
Up to 80% no claims cashback every policy year
Excess from	£25	£50	£30	£25
Theft/Loss: time to replace after approval	24 hours	Within 48 hours	Within 24 hours	Within 3-5 working days
Damage: how to send and time to repair from receipt	free courier 1-2 work days	free courier Within 6 work days	paid post/in person Within 3 work days	paid post Within 7 work days
New or used phones insured?	Any new, used or refurbished	Only refurbished by the manufacturer or network provider	Only refurbished by the manufacturer or network provider	Refurbished only with 12 month warranty
Maximum age of phone since purchase	36 months	6 months	36 months	36 months

Info correct as of Sep 2nd 2021 - data taken on a first phone covered basis

Amazing benefits 🤩

Fast claims
without the faff

Get up and running again in 24-72 hours. We’ll courier your repair or replacement – no quibbling, no fiddling, just great service. Sorted.

Save up to £100
on your excess

Validate your phone with our app by simply taking a picture of it in the mirror. We’ll drop your excess if you ever need to claim, no receipt required!

Connect together,
win together

Add friends to earn cashback in your Reward Pot. If none of you claim, you get £10 per friend, up to 80% of your premium. Every. Single. Year.

Snap your phone 📸
Slash your excess

With the SO-SURE app you can show us your phone works simply by taking a picture of it in the mirror. And we’ll drop your excess by up to £100. No proof of purchase necessary.

How does it work?

1

Take a
smartphone selfie

Open our app, hold your phone up to the mirror and take a snap.

2

Hit submit

If it looks good, send it to us and we’ll check it’s okay.

3

Enjoy 👍

In no time at all, your excess is reduced. Easy as that.

What is excess? 🤔

Excess is the amount you pay if you have to claim. It’s a way of you taking on a small portion of the risk. Every phone insurance company requires you to pay excess as it helps prevent fraud...

How can your excess be so low? 🤩

We are the only mobile phone insurer with clever anti-fraud tech that helps weed out fraud. We don’t have to pay out on dodgy claims, so you can get a much lower excess. Win-win for the win...