Mobile Phone Insurance
you can trust
- 14-day money-back guarantee
- Drop excess by up to £100
- Get up to 80% cashback
- Start your claim online. 24-72h repair or replace service




Thousands have picked SO-SURE for peace of mind.


Did you know?



Connect to careful friends
Collect up to 80% cashback 💰
If you connect to friends who are also SO-SURE customers and none of you claim, you all get money back. £10 per friend, up to 80% of your premium. Not just once either, but every single year. Another win-win.

How does it work? 🤷

Tell your friends
Invite friends to SO-SURE straight from our app with a few taps of your finger.

Join forces
Connect to friends in the app and watch your Reward Pot grow.

Win together 💰
If none of you make a claim that year, you all get cashback.
Welcome to peace of mind -
What's included in your policy
You get fully comprehensive cover. And we don’t try and wangle out of things with small print – what you see is what you get.

What's covered 👍
- Theft and loss as standard
- Accidental damage, including water damage and cracked screens
- New, used or refurbished phones up to 3 yrs old
- Accessories up to the value of £100 including VAT
- Unauthorised network charges up to £1000
- Out of warranty breakdown
- 90 days global travel
What's not covered 👎
- Any existing claims before you bought our insurance
- More than 2 claims for Loss and/or Theft in any policy year
- Claims where you’ve knowingly put your mobile phone at risk
What makes SO-SURE
better than the rest?
Sign-up and claims are fast and effortless because unlike competitors, we win when you win. And if great value floats your boat – premiums are up to 40% lower than mobile networks and you can earn 80% back every single year.

Premium cover 💎
Info correct as of Sep 2nd 2021 - data taken on a first phone covered basis
Amazing benefits 🤩

Fast claims
without the faff
Get up and running again in 24-72 hours. We’ll courier your repair or replacement – no quibbling, no fiddling, just great service. Sorted.

Save up to £100
on your excess
Validate your phone with our app by simply taking a picture of it in the mirror. We’ll drop your excess if you ever need to claim, no receipt required!

Connect together,
win together
Add friends to earn cashback in your Reward Pot. If none of you claim, you get £10 per friend, up to 80% of your premium. Every. Single. Year.
Snap your phone 📸
Slash your excess
With the SO-SURE app you can show us your phone works simply by taking a picture of it in the mirror. And we’ll drop your excess by up to £100. No proof of purchase necessary.

How does it work?

Take a
smartphone selfie
Open our app, hold your phone up to the mirror and take a snap.

Hit submit
If it looks good, send it to us and we’ll check it’s okay.

Enjoy 👍
In no time at all, your excess is reduced. Easy as that.

What is excess? 🤔
Excess is the amount you pay if you have to claim. It’s a way of you taking on a small portion of the risk. Every phone insurance company requires you to pay excess as it helps prevent fraud...
How can your excess be so low? 🤩
We are the only mobile phone insurer with clever anti-fraud tech that helps weed out fraud. We don’t have to pay out on dodgy claims, so you can get a much lower excess. Win-win for the win...
Need to claim, here's what happens

Launch your claim online
Is your phone lost, stolen or broken? Claiming with so-sure is easy, fast and pain-free. Get started using our online claims portal below.

Review Claim
Our UK based claims team will review your claim and reach out with a request for any further details or documents.

Approve Claim
Once approved, we take your excess payment over the phone and aim to repair or replace your phone within 24-72 hours.
Did you know?


