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Phone Insurance

Mobile Phone Insurance
from just £4.11 per month

Our vision is to turn the insurance industry on its head by giving our customers the service they deserve. Provide a new, revolutionary social mobile phone insurance concept that is significantly cheaper for careful groups of families and friends. We’re here protecting customers when they claim and rewarding them when they don’t.

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24-72 hour replace or repair

We aim to replace or repair your phone within 24-72 hours after your claim is approved

Up to 80% money back

Connect with friends and get rewarded when you and your connections don't claim

Low excess from just £25

Download the so-sure app and validate your phone to reduce your excess

Insure your phone in minutes

Top Manufacturers

Phone Insurance that's social

Traditional insurers exist to make big fat profit margins. They keep the money that they don't pay out on claims. This means whenever they pay a claim, they lose profit. This is why getting your claim approved and paid is so very painful... they want to keep your money.

so-sure has been designed differently. Our whole business is built around putting you, the customer, first. That's why we decline less than 4% of claims - because we believe insurance should have your back when you need it and also reward you for being careful.

We also treat the money you pay as your money, and we believe that people are better together, and that's why we've created insurance that's social and gives money back when there's no claims.

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Top Models

Don't just take our word for it!

Our customers love us – that's why thousands of customers have joined the so-sure family.

Amy Francis

Haven't made a claim as yet but changing my policy over to a new phone following an upgrade just as easy as the initial set up and super friendly customer service!

Guillaume Piot

I made a claim for my iPhone Face ID failing due to some light water damage. So sure have been very prompt to handle my claim and explain the process. They organised collection of the phone from my house and return a replacement phone within a week! I am very happy with the service and will recommend to anyone.

Richard Miller

I found so-sure easy to use in arranging my gadget insurance and wouldn’t hesitate to recommend them. Their customer experience ratings were also reassuring in making my decision.

Nick H

Simple to set up and good price. Excellent system to weed out the fraudsters which push up insurance prices for everyone else. Great app and overall, very happy with the cover.

The process was simple enough - I got my quote through a comparison site, checked out the details and took out my policy! There was an error on the comparison site but so-sure were great and matched the quote details - no questions asked! The validation of my phone screen was really easy too - took about 10 minutes to be verified! Now I can enjoy my new phone without any worries!

John

Quick, easy and very competitive for such a highly defaqto rated insurer. Very pleased with the process and ease of getting the policy set up through Starling Bank

Nigel Charlette

Really good company, love the incentives they offer for being a loyal customer hence the reason why I decided to do my mobile phone insurance through them. Would recommend

Toni Huntingford

Very easy to choose which tariff suits you. You get discounted excess rates when you take a pic of the phone in working condition. You can also make money of you share there page with your friends. So happy with my cover and better yet it was really cheap too :)

Comprehensive Phone Insurance that starts immediately

so-sure has made it its mission to raise the bar for the insurance industry, particularly in what concerns the mobile phone insurance. We’re having a different approach than most of the insurers out there and we believe we can do it much better.

so-sure is disrupting the mobile phone insurance industry the same way some fintech companies disrupted the financial industry; first by offering a superior, more affordable and customer-oriented service when compared to what already existed on the market, and then by coming up with a new business model, approach or technology.

so-sure - Phone Insurance what's covered

International travel
90 days of globe trotting, from backpacking to business you're covered
Out-of-warranty breakdowns
Phone breaks out of warranty, no worries you're covered
Phones up to three years old
We're one of the only insurers that covers phones up to 3 years old

Accidental damage
Don't worry we can usually repair this device so its a good as new
Theft or loss
Phones been snatched, don't stress we've got your back
Accessories
No tunes, no problem. You're covered up to the value of £100 inc. VAT

What makes so-sure better than the rest?

Our customers love us – that's why thousands of customers have joined the so-sure family.

	Protect Your Bubble Gadget Cover O2
Time to repair / replace after approval
24 - 72 hours	1 - 5 days depending on stock 5 - 7 working days 1 - 7 working days
Up to 80% Cashback at end of policy year

Loss, Theft & Accidental Damage included as standard

Insure second hand phones
	From approved retailers only From approved retailers only From 02 only
Cover for phones purchased up to
3 years from purchase	6 months from purchase 18 months from purchase 29 days O2 phones only
Save up to £100 off your excess

Trustpilot rating

Features		Protect Your Bubble	Gadget Cover	O2
Time to repair / replace after approval	24 - 72 hours	1 - 5 days depending on stock	5 - 7 working days	1 - 5 working days
Up to 80% Cashback at end of policy year
Loss, Theft & Accidental Damage included as standard
Insure second hand phones		From approved retailers only	From approved retailers only	From 02 only
Cover for phones purchased up to	3 years from purchase	6 months from purchase	18 months from purchase	29 days O2 phones only
Save up to £100 off your excess
Trustpilot rating

Info correct as of Oct 24 2019 - data taken on a first phone covered basis

Mobile phone insurance coverage

Cracked screen

Smashing your phone screen really is rubbish, whether you drop it on hard ground or it inexplicably cracks in your pocket (it happens). If your mobile phone screen is broken, smashed, or cracked to the point where your phone is unusable then so-sure will replace or repair it as quickly as possible.

Lost phone

Losing your phone can feel like the end of the world and waiting around for a replacement is no fun. With a so-sure phone insurance policy, you’ll be covered for loss and we aim to get a phone back in your hands within 24 hours, so you can get back to taking snaps and messaging friends back.

Phone theft

Nearly 300,000 mobile phones are stolen every year. Thankfully, when bad stuff like this happens you can be sure that we’ve got you covered. so-sure phone insurance covers your phone for theft at home and abroad (up to 90 days coverage).

Water damage

Water damage is one of the most common phone insurance claims, and although the ‘rice trick’ can work, you’re much safer having an insurance policy to cover you. Fortunately, water damage is included in so-sure coverage. Just don’t go throwing your phone into water on purpose.

This insurance is arranged and administered by so-sure, which is an appointed representative of Shepherd Compello Ltd, a company authorised and regulated by the Financial Conduct Authority (registered number: 311810). The policies are underwritten by Helvetia (FCA registered number: 454140).

Other Manufacturers

We focus on your needs, not your smartphone

We carefully observed what other mobile phone insurers were doing at the time when we started up, what were the processes involved and how easy or difficult it was for people like you to get comprehensive insurance for their handsets or to make a claim, and we decided we can do a lot better if we would focus on your needs instead of your phone. Of course, the phone is what the insurance would cover, just like it would with any other mobile phone insurance company in the UK, but the focus should be on your peace of mind that you don’t have to change your lifestyle to keep your smartphone covered, that your device would still be covered if you decide to save money and get it from the internet, second-hand, or that if you like to travel, up to 90 days of international traveling would be included.

Focusing on the needs of our clients resulted in a service that was faster, superior, easier and a lot more affordable. This is what makes so-sure’s mobile phone insurance different.

Faster - the phone insurance cover starts as soon as we your contract starts and we aim to achieve a 24-72 hour replace or repair, once claim is approved;

Superior - comprehensive cover against the unexpected – theft, loss and accidental damage covered as a standard, that also applies for cracked screens, water damage, international traveling, phone accessories and even network charges that you haven’t authorised.

Easier - everything from getting your mobile phone insurance, to understanding what’s covered by the insurance and the terms and conditions, and to making a claim if you need to, is designed to be easy and straightforward. No legal jargon or complicated clauses.

Cheaper - you’ll probably be surprised to learn that we give you money back if you’ve been careful with your phone, but our social insurance program does just that. You could get up to 80% of your insurance premiums back at the end of the policy year by joining forces with your most careful friends and family.

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Phone Insurance
FAQs

Here's the top questions we get asked.

I have more Q's

Why should I use you?

Unlike other insurers, we're less focused on profit, and more focused on giving customers value. Our mission is to make insurance better and cheaper for honest people, and that's why we've developed clever anti-fraud tech that makes your life easier. Plus we're the only insurer that gives you money back.

Instant cover from purchase
We aim for 24-72 hour replacement or repair once your claim is approved
Hassle-Free Claims
Low excess from just £25 when validated with our anti-fraud technology. If not validated then excess is £150
Insure mobiles up to 3 years old
No proof of purchase required upfront, or at all when you use our anti-fraud technology
Rewards when you and your connections don't claim - up to 80% of your premium back

I bought a used phone/my friend gave me an older phone can I still insure it?

Yes we are able to insure second-hand phones provided they are in full working condition, without any damage, and less than 3 years old.

Can I insure a mobile phone I bought from eBay or another auction site?

Yes, you can take out insurance on a second hand phone.

The phone bought needs to have originally been sold into the UK or European Union market prior your purchase (e.g. we don't insure models sold in China).

How much is excess?

Our excess is as low as £25 when you validate your phone with our app.

Is there an age limit on the mobile phone I want to insure?

The phone you want to insure must be less than 3 years old from when your policy begins.

What is an IMEI number and how do I find out the IMEI of my mobile phone?

The IMEI (International Mobile Equipment Identification) number of your mobile phone is a unique identification code that is specific to your mobile phone. If you change your mobile phone, it is important that you call us so we can update your policy with the correct details.

For iOS (Apple) users:

Unfortunately, as we need your serial number on iOS you can’t just dial a number (although dialing the same number as above will reveal your IMEI number).

As such you can find both numbers by going to Settings > General > About.

If you’re using our app (or if requested by support), you can take a screenshot by pressing the Sleep/Wake and Home buttons at the same time until you see the screen flash quickly.

For Android users:

The easiest way to find your phone’s IMEI number if you’re on an Android device is to simply dial *#06#.

If you’re still having trouble, then you should be able to find it in Settings > About phone > Status > IMEI information.

Your serial number will be on the Status screen.

If requested by support, you can take a screenshot on most Android phones by holding the volume down and the power buttons for 1-2 seconds. The screen should flash and the photo can be found in your photos app.

I have more Q's

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Mobile Phone Insurance from just £4.11 per month

24-72 hour replace or repair

Up to 80% money back

Low excess from just £25

Top Manufacturers

Phone Insurance that's social

Top Models

Don't just take our word for it!

Comprehensive Phone Insurance that starts immediately

International travel

Out-of-warranty breakdowns

Phones up to three years old

Accidental damage

Theft or loss

Accessories