Mint condition cover perfect for refurbished phones.

At SO-SURE, we believe reconditioned is as good as mint condition. Which is why we offer excellent cover for refurbished phones.

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  • We’re one of the only insurers to cover refurbished phones
  • Verify your phone’s condition and drop your excess with a simple mirror selfie
  • Buy an annual SO-SURE mobile insurance plan and get two months discount
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Refurbished Phone Insurance

Thousands have picked SO-SURE for peace of mind.

Are refurbished phones a good idea?

If you want to save money on a newer handset, going down the refurbished route is a great idea, especially when money is tight. Refurbished phones are not like ordinary second-hand phones; they have been professionally restored by a manufacturer, network or retailer to be as good as new.

Refurbished phones are a perfect option if you're looking for a slightly cheaper handset, whether that's to replace a lost or stolen phone or just to avoid a pricey contract. Not to mention, recycling through purchasing a refurbished phone is also kinder to the planet.

Can refurbished phones be insured?

In short, yes. You can insure refurbished iPhone and Android models. Even with their reduced price tag, it’s vital to get refurbished phone insurance to keep your handset covered and keep you connected.

A lot of traditional insurers won't cover refurbished mobile phones. 'Older' handsets are often seen as having a higher breakdown risk. But we're different. We believe reconditioned is as good as mint condition.

Second Hand vs Refurbished Phones

What's the difference between refurbished and second-hand phones phones?

There's one main difference between second-hand and refurbished phones. While both come under the umbrella of being 'used', refurbished phones have been repaired tested and verified by the manufacturer, while second-hand phones generally haven't.

Similarly, you'll be able to buy refurbished phones directly from the manufacturer or through your contract provider, while second-hand phones are generally bought from individuals selling them on online marketplaces such as eBay, Facebook Marketplace, or Gumtree.

When buying second-hand phones online, be careful that the deal isn't too good to be true. Some people may try to sell lost or stolen phones or may provide false information about the phone's history.

To double check, make sure that you obtain proof of the IMEI number from the seller, and look it up beforehand using a free online IMEI checker. A phone's IMEI number can reveal a lot about it. If the phone was originally sold in the UK, we can insure it here at SO-SURE.

Second Hand vs Refurbished Phones

What is the best insurance for refurbished phones?

SO-SURE is one of the UK's only standalone gadget insurers offering phone insurance for refurbished phones.

The best refurbished phone insurance should be no different to insurance for brand-new handsets, including full and total cover.

What happens if I need to make a claim?

If you need to claim we will guide you through the process step by step.

Claiming couldn't be easier. To speed up the process, if your phone has been stolen or lost, make sure you contact your network to block your phone, then request both proof of barring and proof of usage documents. Finally, you should get a crime reference number from your local police station, and report it online at Report My Loss.

Then, simply fill out our claims form online and we'll do our best to repair or replace your phone within 24-72 hours.

Smart tech for smartphones

No need to type for long list of high value items, just use our app for any item over £500 and if you choose accidental damage for TV, Tablets, Computers.

Here’s what you do:
  • 1. Simply open the camera in the SO-SURE app and scan your room.
  • 2. The app will cleverly detect items you may want to cover.
  • 3. Click on all the things you want to add to your policy.
  • 4. Add details about your items you wish to share
  • 5. BOOM! We drop your excess!