Help Centre > Support > What if my claim is rejected?

What if my claim is rejected?

If you’re not happy with the claims decision, we want to hear from you as soon as possible. Please follow the complaints process.

If your claim for a lost or stolen mobile phone has been rejected then insurance cover for that mobile phone will cease and no further insurance premiums will be collected for it. This will result in your policy being cancelled, unless you wish to continue with this policy on your new phone.

This will result in your policy being cancelled, unless you wish to continue with this policy on your new phone.