Help Centre > How it works > What if I lose my phone?

What if I lose my phone?

We love our phones here at so-sure and it really bums us out when we end up losing them. Losing your phone can totally feel like the end of the world - sometimes things get so bad that you start feeling like Leo before he won an Oscar.

Anyway, here is our quick guide on what to do when you lose your phone and how to prevent it from happening again.

Look after it with so-sure

We don’t mean to blow our own trumpets here but we do protect you against pretty much anything bad that’s going to happen to your phone. We do it for cheaper than anyone else and we replace your phone within days, not weeks.

Waiting around for a replacement phone is no fun. so-sure get your phone back to you as soon as possible so that you can start getting back to enjoying your life.

However, if you are careless enough to leave your pride and joy uninsured, then follow this quick and easy guide to keeping your phone.

Don’t take your phone with you to unsuitable places

More claims for lost mobile phones are made during July and August than at any other time of year. We think that this may have something to do with the fact that this coincides with festival season.

Bringing your brand new smartphone to a festival or big gig means that you must have a fairly large appetite for destruction. There are so many bad things that can happen to a phone in this environment. You could cake it in mud, someone could stamp on it or you could accidentally leave it ‘by that burrito stall somewhere near Shangri-la’.

Our top tip is to buy a ‘burner’ - a slightly outdated phone that is built like a tank and has a battery life that lasts for seemingly forever. If something happens to this phone, you will still have your nice shiny one waiting for you when you get back home.

Make sure you know who is using your phone

This may sound like a fairly straightforward thing to say but you should really watch out for random people using your phone. There’s so much personal data on our phones these days - everything from credit card data to work emails and the numbers of loved ones. If someone uses your phone without your knowledge they could have a real party.

Make sure that your phone is insured against unauthorised usage by insuring it with so-sure. We protect you against those nasty people for up to £1,000 in damage.

Think about where you use your phone

We know that it’s loads of phone to use your phone everywhere you go but this can bring about some unwanted dangers. It’s not just about making sure that you trying to make sure that your phone is a little less conspicuous when walking through a dimly lit area. It might be worth keeping it under wraps when you go partake in other activities such as running, playing sports, going to the pub or even going to the toilet.

Get in touch with so-sure if you think that you might lose your phone. If you and your friends make no claims you could end up saving up to 80% of your premium!