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Mobile Phone Insurance
you can trust
- 14 day money back guarantee
- Validate your phone to reduce your excess
What's my excess?
Your excess is the amount you will have to pay towards each claim under your policy. The amount of your excess(es) will be shown on your Policy Schedule.
Remember, for Mobile Phone policies your excess will be higher until you complete our Condition Check. We explain how to this at the top of this FAQ page.
How do I find out the IMEI of my mobile phone?
The IMEI (International Mobile Equipment Identification) is a unique identification code specific to your mobile phone. It is not your phone number. It is a code that is unique to each handset.
This means that if you change your mobile phone, even to the same make and model, you need to Contact Us. The new phone is not automatically covered under your policy.
For Android users:
The easiest way to find your phone's IMEI number is to simply dial *#06# if you're on an Android device
If you're still having trouble, then you should be able to find it in Settings > About phone > Status > IMEI information
If requested by support, you can take a screenshot on most Android phones by holding the volume down and the power buttons for 1-2 seconds. The screen should flash, and the photo can be found in your photos app.
For Apple users:
You will find your IMEI by going to Settings > General > About - and take screenshots. You will need to scroll down to see your IMEI number. IMEI number can also be found by simply dialing *#06#.
If I change my phone to a new phone, what do I need to do?
Your new phone isn't automatically covered by your policy, even if it's the same make and model as the phone listed on your Policy Schedule.
Please Contact Us, and we can help you to update your policy.
You'll also need to complete the Condition Check for your new phone, otherwise the higher excess on your Policy Schedule will apply to that phone.
I bought a used phone. Can I still insure it with SO-SURE?
Yes, we can insure second-hand phones provided they are in full working condition, without any damage.
Just remember, we only insure phones where the original manufacturer sold that model in the United Kingdom or European Union.
Can I purchase a policy for someone else, like my child or partner?
Right now, we can't cover devices for children or anyone under the age of 18.
You may purchase a policy on someone's behalf if they are 18 years or over, with their explicit consent. However, the person listed on the Policy Schedule must be the primary owner and user of the device.
Should circumstances change, please contact our Customer Support team.
How do I make a claim?
Get your claim started by using our online portal at www.wearesosure.com/claim.
Our claims partner will receive your claim details, and will contact you if they need further details or documents.
Peace of mind
is a piece of cake
Cover your phone in minutes
24-72 hour replace/repair
We understand it's stressful to be without your phone, that’s why we aim to get you back up and running quickly after your claim is approved. While we aim for 24-72 hours, some repairs may take a little longer.
Included as standard
Did you know that most insurers do not cover loss as standard and will charge you an extra £1-3 per month.
Up to 80% cashback every year
We reward our careful customers. If you and your connections don't make a claim we return up to 80% of your premium back at the end of every policy year.
Excess from £25
We are the only company to offer up to £100 off your excess if you can prove your phone is not damaged using our app. It's as simple as taking a selfie of your phone!
No Proof of Purchase
If you validate your phone is good working condition using our app (prior to your claim), you do not need proof of purchase. If you don't do this, you may need to provide proof of purchase when making a claim.
Policy Holder’s Full Name
Policy holders must be over 18 years old, a UK resident, and be the main user of the mobile phone. The mobile phone must also have been purchased within the UK.
IMEI Number
Unlike other insurers we ask for this now, so if your phone is lost or stolen you dont have the additional hassle of finding this information. If your phone has more than one IMEI number (dual sim phones) just provide us with the first number shown.
Serial Number
Unlike other insurers we ask for this now, so if your phone is lost or stolen you dont have the additional hassle of finding this information.
Billing date
Select your billing date
Unlike cards, Direct Debit is not an instant payment method.
In the case of weekends & bank holidays, it can take up to 3 working days after your selected date for payments to leave your account.
Please also be aware that it can take up to 7 days to initially setup your Direct Debit & you will not be able to select dates before your first payment is taken.
Confirm Bank Details
Why do we ask you to enter your bank details twice? 🤷🏻♀️
If your payment fails, you will be in danger of losing cover for your mobile phone and could face issues making a successful claim.
So, that’s why we ask you to enter your Sort Code and Account Number twice… to make double sure they are correct! 👍