Providing exceptional experience when you claim,
and rewarding you and your friends when you don't
When insurance started in 17th century it was great: when you claimed you had customer red carpet treatment and when there were no claims, you got your money back.
This is why our founder, Dylan, who spent the past 10 years working from inside the insurance world as a private equity investor, decided to take insurance back to its roots, providing you with a modern-day insurance, how it should be.
Dylan redesigned insurance around the customer, which is why we get you back on your feet the next working day (as opposed to 4-18 days by our competition), and why you can get up to 80% of your money back, every year, when you and your friends don't claim.
We’re upfront and honest with our customers on what is covered, what is not, and what the claims process looks like. This means that there’s no nasty surprises when you have an issue with your device. And you don’t need a law degree to understand our policy - everything is explained in plain English.
As simple as that. It sucks to be without your phone, we understand it and work with a global phone provider and world-class logistics company who help us get a model back in your hands the next working day.
Connect with your family and friends and get up to 80% of your money back if you and your connections don’t claim. It finally pays to be careful!
We give you peace of mind and cover you for:
We have your back whilst you're on the road (as long as your trip does not exceed 90 days)
If you and your friends take good care of your phones and don’t need to claim, we’ll give you up to 80% of your premium back at the end of your policy year.
When something bad happens to your phone:
Let us know what happened. You can do this by filling in this form, or calling our claims team on 0344 856 0852 (local rates apply)
Our UK based claims team will review your claim and reach out with a request for any further details or documents (if necessary). We aim to do this within a matter of hours during UK business hours.
Once your claim is approved, we take your excess payment over the phone and aim to get a replacement phone in the next working day. If you prefer to have your phone repaired, it may take more time.
|4-18 days wait on average|
|Cover starts after 14 days|
|Only phones purchased within 30 days are covered|
|You'll need to have a law degree to understand the terms|
|Next working day replacement|
|Refurbished and second-hand devices up to 3 years old are covered|
|Plain English Terms & Conditions|
"Your terms and conditions are so clear and concise it makes the customer feel like you actually care about them"
"My so-sure claim was super fast and everyone was really friendly! Based on previous phone insurance experiences, I can honestly say this truly is a revolution"
"After the 1st year, I got 71% money back. I used it to spruce up my new apartment. Never imagined my phone insurance would pay my IKEA bill!"