Providing exceptional experience when you claim,
and rewarding you and your friends when you don't
When insurance started in 17th century it was great: when you claimed you had customer red carpet treatment and when there were no claims, you got your money back.
This is why our founder, Dylan, who spent the past 10 years working from inside the insurance world as a private equity investor, decided to take insurance back to its roots, providing you with a modern-day insurance, how it should be.
Dylan redesigned insurance around the customer, which is why we get you back on your feet the next working day (as opposed to 4-18 days by our competition), and why you can get up to 80% of your money back, every year, when you and your friends don't claim.
We’re upfront and honest with our customers on what is covered, what is not, and what the claims process looks like. This means that there’s no nasty surprises when you have an issue with your device. And you don’t need a law degree to understand our policy - everything is explained in plain English.
As simple as that. It sucks to be without your phone, we understand it and work with a global phone provider and world-class logistics company who help us get a model back in your hands the next working day.
Connect with your family and friends and get up to 80% of your money back if you and your connections don’t claim. It finally pays to be careful!
We give you peace of mind and cover you for:
We have your back whilst you're on the road (as long as your trip does not exceed 90 days)
If you and your friends take good care of your phones and don’t need to claim, we’ll give you up to 80% of your premium back at the end of your policy year.
When something bad happens to your phone:
These helpful people are here in the UK, available to answer your call 24-hrs a day, 7 days a week, 365 days a year when you have an issue with your phone. And if you need to start a claim, fill in the form here.
Our goal is for the claims to be handled almost instantly. Approving a claim takes on average less than one hour to process during normal business hours.*
Once your claim is approved, we aim to have a replacement mobile phone delivered to you in the UK by the next working day.
* However in some cases, like theft, we may require additional information and documentation to fully review the incident and approve the claim. With your help, we aim to do this as soon as possible.
|4-18 days wait on average|
|Cover starts after 14 days|
|Only phones purchased within 30 days are covered|
|You'll need to have a law degree to understand the terms|
|Next working day replacement|
|Refurbished and second-hand devices up to 3 years old are covered|
|Plain English Terms & Conditions|
"Your terms and conditions are so clear and concise it makes the customer feel like you actually care about them"
"My so-sure claim was super fast and everyone was really friendly! Based on previous phone insurance experiences, I can honestly say this truly is a revolution"
"After the 1st year, I got 71% money back. I used it to spruce up my new apartment. Never imagined my phone insurance would pay my IKEA bill!"