Help Centre > Support > My phone has stopped working

My phone has stopped working

This is probably one of the worst things that can ever happen. We absolutely love our phones here at so-sure and would be rather devastated if it were to happen to us. How else would we SnapChat each other or look at cat gifs?

However, if you are unfortunate enough to suffer this horrendous fate for whatever reason, then never fear because so-sure are here!

First, it’s worth checking if your phone is still under manufacturer warranty (typically 1-2 years), they will have your back so contact them.

If your phone is out of warranty give us a call and as long as you haven’t done anything untoward, we’ll aim to replace your phone the next working day once your claim has been approved – just give our claims team a call.