Help Centre > Support > My phone has been damaged by water

My phone has been damaged by water

Not surprisingly this is one of the most common reasons why people need to make a claim.

We’ve all either been or seen that person who drops their phone in a pint glass or accidentally jumps into a pool with it. Maybe even this happened

Luckily with so-sure, you are protected against water damage and we will replace your phone on a case by case basis.

Before you claim, however, we recommend trying to bring your phone back-to-life by using a bowl full of rice – our CEO, Dylan, managed to recover his phone overnight using this technique (and the bag of rice will be much cheaper than your excess).

If you’re unable to bring your phone back to life please contact us.