For Android users:
The easiest way to find your phone’s IMEI number if you’re on an Android device is to simply dial *#06#.
If you’re still having trouble, then you should be able to find it in Settings > About phone > Status > IMEI information.
Your serial number will be on the Status screen.
If requested by support, you can take a screenshot on most Android phones by holding the volume down and the power buttons for 1-2 seconds. The screen should flash and the photo can be found in your photos app.
For iOS (Apple) users:
Unfortunately, as we need your serial number on iOS you can’t just dial a number (although dialing the same number as above will reveal your IMEI number).
As such you can find both numbers by going to Settings > General > About.
If you’re using our app (or if requested by support), you can take a screenshot by pressing the Sleep/Wake and Home buttons at the same time until you see the screen flash quickly. The image below shows the location of the Sleep/Wake & Home buttons. Please ensure both numbers are visible on the screen prior to taking a screenshot.
Both numbers are available to copy/paste if you’re purchasing via the web. Just tap and hold on the number and select the copy popup.
Still having trouble?
We recommend checking out this handy guide from Apple.
Or alternatively just drop our team an email (email@example.com) and we’ll get back to you as soon as possible.