How can we help?
Where can I find my phone's IMEI and Serial numbers?
Why do you need my phone's IMEI number?
How to login in the app using SMS
I've lost my password
I can't remember my username
I need to change my personal details
I need to change my billing details
How to contact us
I've got an idea
I've got a complaint
I've got a question
Making a claim
How quickly can I make a claim after purchasing a policy?
My phone has been lost or stolen
My phone has been damaged by an electrical surge
My phone has been damaged by water
My phone has stopped working
How do I contact the so-sure claims team?
What else do I need to know about the claims process?
What if my claim is rejected?
What if your claim is deemed as fraudulent?