Help Centre > How it works > Do you repair or replace cosmetic damage?

Do you repair or replace cosmetic damage?

In short, no. We only repair or replace a phone when the device has been rendered unusable.

The most common claim is when your screen is broken or smashed, which renders most modern smartphones completely unusable.

However, if you have scratches on the screen or the case - something that doesn’t really impair your use of the phone - then we won’t repair or replace it. Normal wear and tear is part and parcel of owning a phone. We use them all the time, so it’s inevitable that you will scratch them a little bit.

To avoid cosmetic damage, we recommend using a good quality screen cover and phone case.