Help Centre > How it works > What happens next?

What happens next?

Once we have reviewed your phone selfie, you will be notified and your selfie can be marked either as approved, rejected, or invalid.

1. Approved selfie

You will see the following screen once your phone selfie is approved, showing your new excess:

 

2. Rejected selfie

If we reject your phone selfie because we think your phone isn’t in working condition, you will see the screen below.

Do contact us if you believe that we have made a mistake.

 

3. Invalid selfie

We could also ask you to send a new phone selfie if the photo you submitted doesn’t show your phone entirely or we can’t assess the condition of your phone properly from the photo.

Tap on the Start now button to submit a new phone selfie.